“There is a difference between what features customers say they want and what customers are willing to pay for.” That observation/conclusion/ironclad rule/lesson about human nature was made by Herb Kelleher, the remarkable co-founder and former leader of Southwest Airlines, many years ago. It’s a lesson that countless product managers and CEOs, including this one, have also learned the hard way to their regret. But Kelleher seemed to know it right

And now for the news… yesterday was Monday, which means… yet more talk about how to solve the Eurozone crisis without any action.